Nexus Invite Troubleshooting

Problem

If you have checked your Spam folder, and still cannot locate the Nexus Invite, please send the information provided below to your IT department to assist in troubleshooting the issue.

Solution

To: IT Department

Greetings from 211LA Nexus-CareSuite. A member of your organization has been invited as a user to our Nexus CareSuite platform. Their invite was successfully sent from our system, however, the intended recipient has not yet received it in their inbox. Please assist in whitelisting the Nexus domain as this may have blocked the invite to the users’ inbox.

Domain: @nexus211.com

Subject Line: Network Invitation

Sender Name: Nexus 211

Sender Email: [email protected] via sendgrid.net

Be sure to inform your system admininstroar once your IT has confirmed the domain has been whitelisted.

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